Ivy League Hat in Void

At William Ru, we are dedicated to providing our customers with a seamless shopping and delivery experience. Please review our detailed shipping and delivery policy to understand our processes and what you can expect.

• Orders are processed within 3–5 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next available business day.
  
  

We offer flexible shipping options to suit your needs:

• Standard Shipping: Delivered within 5–7 business days.
• Express Shipping: Delivered within 2–3 business days.
• Shipping rates are calculated during checkout and are based on your location and selected shipping method.
  
  

We are pleased to offer free shipping on all orders above €300 for Europe, £250 for UK & $350 for US, Canada, Australia and rest of the World

• This applies to both domestic and international orders.
  
  

Estimated delivery times are as follows:

• Netherlands: 1–3 business days.
• European Union Countries: 3–7 business days.
• Rest of the World: 7–14 business days.

Note: Unforeseen circumstances, such as customs delays or severe weather conditions, may occasionally extend delivery times.

• We proudly ship to most countries worldwide.
• International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their respective countries.
  
  

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package in real time.

To ensure successful delivery, please:

• Double-check that your shipping address is complete and accurate, including postal codes.
• William Ru is not responsible for failed deliveries due to incorrect or incomplete addresses.
  

• If your package is lost or arrives damaged, contact us at williamruclo@outlook.com within 7 days of the expected delivery date.
• We will work with the shipping carrier to resolve the issue promptly.
  
  

If you are not completely satisfied with your purchase, please refer to our Returns and Refunds Policy for guidance on initiating a return or exchange.

If you have any questions, special requests, or concerns regarding your order or delivery, please reach out to us: Email: williamruclo@outlook.com

Our team at William Ru is committed to ensuring your shopping experience is smooth, enjoyable, and hassle-free.